01
Leads ghost within 48 hours.
78% of buyers engage the first agency that responds. If your follow-up isn't instant and personal, the brief is already gone.
— Lost briefsBuilt for Australian Buyers Agents
The End to End System for Australian Buyers Agents.
Protect your time. Clear the hidden constraints. Maximise R.O.I
[ 01 · Watch ]Haven.
[ Operators · quietly in the background ]
Working with principals across
Sydney·Melbourne·Brisbane·Adelaide·Perth
Why agencies plateau
The quiet leaks you don't even know exist.
Australia has world-class buyers agents — and almost no one building the business behind them. Briefs, fees and referrals slip through the cracks while the principal is busy doing the actual craft.
02
Your CRM is a graveyard, not an engine.
Hundreds of warm leads sitting untouched. No nurture, no re-engagement, no referral asks. Every dormant contact is a deal you already paid for.
— Dead pipeline03
The founder is the bottleneck.
You're still writing follow-up emails at 10pm. The business can't scale past you because nothing meaningful runs without you in the room.
— Stuck at the topCurious where your agency is quietly leaking.
A 30-minute diagnostic call. No pitch deck. No follow-up unless you ask.
[ Rupert Elliott · Founder ]
Haven.
The founder
Operators building the business behind Australia's buyers agencies.
Rupert spent his early career inside top Australian buyers agencies — building the marketing, sales and operating systems from the seat of a buyers agent. He's worked alongside seven and eight-figure BAs, and shoulder-to-shoulder with a nine-figure CEO.
Haven exists for the principals who care deeply about their craft but don't have the time, team or systems to build the business that craft deserves. We're not a generic agency. We're not a coach. We're operators who've sat in the chair.
— Rupert Elliott, Founder
End-to-end
Systems across ops, marketing & client delivery
Principal-led
Built to remove you as the bottleneck
Australia-wide
Tailored to the local buyers agency market
Want to see what we'd actually build? Start with the Method.
Five sequences that run the boring 80% of your business in the background.
What we do
Everything an A-grade buyers agency needs.
Six service lines, fully done-for-you or embedded with your team. Engage one or stack them as a C-Suite.
01Pricing revealed on discovery call
Welcome & Nurture Sequences.
We architect the entire backend — every touchpoint from form fill to signed engagement letter — so no lead goes cold and no agent has to wonder what to send next.
02Pricing revealed on discovery call
Follow-Up & Referral Automations.
Your best deals are sitting in your settled-client list. We build the automation that asks for the referral at exactly the right moment — and rewards it.
03Pricing revealed on discovery call
Creatives, Scripts & Targeting.
Done-for-you ad creative, landing pages, qualifying scripts and audience targeting built for the Australian property buyer — not generic real-estate templates.
04Pricing revealed on discovery call
Sales Rep & Team Training.
Live training, role-play and recorded SOPs to turn your reps into A-grade closers — handling objections, qualifying briefs and protecting your fee structure.
05Pricing revealed on discovery call
Recruiting & Hiring.
End-to-end talent acquisition built for the buyers agency model — sourcing, screening, scoring and onboarding operators who'll actually move the needle.
06Pricing revealed on discovery call
Off-Market Property Sourcing.
When your buyer wants the unfindable, we tap into our national off-market network of selling agents, developers and silent vendors to surface stock you won't see on portals.
The Haven Method
Five sequences. Built from the C-Suite.
The Haven Method maps every touchpoint from first click to lifetime referral — and then automates the boring 80%.
01Welcome
Day 0 — 14
Convert curiosity into a booked discovery call — instant SMS confirmation, intro video, case-study email, founder nudge.
02Nurture
Week 2 — 12
Stay top-of-mind with a weekly market pulse, monthly long-form thesis and quarterly suburb deep-dive.
03Follow-up
Discovery → Engagement
Same-day proposal, Loom recap, 48-hour check-in, founder-to-founder voice note. Close without chasing.
04Referral
Settlement + 30 / 60 / 90
Handwritten card, review ask, referral-with-reward, anniversary touch. Turn every settled buyer into 2 introductions.
05Re-activation
Stale 60+ days
Pattern-interrupt SMS, suburb-specific off-market teaser, founder voice note. Recover ghosted briefs without being annoying.
Not sure which lever to pull first?
On the discovery call we audit your funnel and tell you exactly which one moves the dial fastest.
The Haven roadmap
How a buyers agency works with us — start to scale.
We only move forward when we know it's a genuine fit on both sides. The diagnostic is the first step, not a sales call.
Start with the diagnostic01
Diagnostic
A private call to find the real constraint.
02
Foundations
The basics, quietly installed.
03
Engine
The Method, switched on in the background.
04
C-Suite
Executive thinking, embedded.
In their words
What principals actually say.
"
The sales training gave our team real structure, sharper conversations and more confidence in the close. What stood out most was the hands-on support — it never felt generic. We had genuine guidance, regular feedback and the kind of accountability that actually helped us improve week by week.
Outcome — Sharper conversations, stronger close, week-on-week improvement.
— Nikki
Founder
"
The sales coaching gave us more consistency, sharper follow-up and a much stronger standard across the team. What stood out most was how hands-on the support felt — every session was practical, the feedback was direct, and we always knew exactly what to improve next. It helped us tighten our sales process, handle objections with more confidence and create better momentum across the board.
Outcome — Tighter process, more confidence on objections, real momentum.
— Alan
Client
Think we'd be a fit?
A handful of principals at a time. We turn away the rest.
We only take on agencies we're certain we can move the dial for. The discovery call tells us both — 30 minutes, no pitch deck, no follow-up unless you ask.